FAQ
Frequently Asked Questions (FAQ)
About Our Products
Q: What types of products do you offer?
A: At Shark & Sapphire, we specialize in high-quality watches and soon-to-launch fine jewelry. Our collection features exclusive designs with exceptional craftsmanship to elevate your style.
Q: How do I know the product I'm interested in is available?
A: Product availability is shown on each product page. If a product is out of stock, you can sign up for a notification when it becomes available again.
Q: Do your products come with a warranty?
A: Yes, all our products come with a 1-year warranty covering manufacturing defects.
Ordering and Payments
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other digital payment methods.
Q: How secure is my personal information when ordering from your site?
A: We use SSL encryption to protect your personal and payment details. Your privacy and security are our top priority.
Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately if you need to make any changes.
Shipping
Q: Do you offer international shipping?
A: Yes, we offer free worldwide shipping for a limited time. Delivery times vary based on location, generally ranging from 2 to 4 weeks.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy on all items except for sale items, which are final and cannot be returned.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please visit our returns page and follow the instructions provided.
Customer Service
Q: How can I contact you if I have questions that aren't answered here?
A: You can reach us through our contact page or by emailing support@sharkandsapphire.com. We aim to respond to all inquiries within 24 hours.
Q: What are your customer service hours?
A: Our customer service team is available Monday through Friday, 9 AM to 5 PM EST.
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